FAQ's

Symmetry Marketing.

Why should I use a telemarketing agency?

While it is possible to set up and run your own telemarketing department, in today’s uncertain climate it may make more sense to call on an outsourced provider of telemarketing services such as Symmetry Business Marketing. The flexibility of having a telemarketing partner can far outweigh the perceived benefits of setting up an in house team because Symmetry invests heavily in recruitment, training and technology so you do not have to.

We are new to telemarketing. Can we run a pilot to see what can be achieved?

Yes. We are happy to run pilot projects for all our new clients. A pilot is a great way of establishing how successful telemarketing can be for your organization and it enables us to establish performance benchmarks. A good pilot is an invaluable part of building a longer term strategy.

What can I expect working with you?

We are a young, energetic telemarketing agency that always puts our clients first. We believe in an open and frank dialogue with all our clients to ensure the success of the telemarketing campaigns we undertake. Our staff are experienced, dedicated and professional telemarketers.

We assign all our clients with an account manager who will work on and manage your campaign. We encourage a regular dialogue between our clients and their account manager to help continually develop and improve the results we achieve.

As part of a marketing strategy how can you integrate with our existing sales team?

We work with many of our clients undertaking the telemarketing part of larger multi channel campaigns. We have followed up on direct-mail and e-mail marketing and even worked alongside our clients own telemarketers.

We encourage communication at all levels. If we are working closely with your field sales agents generating leads and appointments we will keep an open dialogue with them. With direct feedback we can adjust and improve our service to suit each individual member of your team.

What industry sectors have you worked in?

We have worked across multiple sectors including IT, marketing, Web development, Business Services, Healthcare, financial Services, construction, Recruitment and many more.

The experience and skill of our staff allows us to adapt to work effectively in many sectors.

How do you charge for your telemarketing services?

We charge an initial setup fee to cover the cost of implementing the campaign data into our CRM software and the training of the telemarketers that will work on the campaign.

We then charge a daily rate per telemarketer for the duration of the pilot project or contract.

Do I have to have to sign a contract before we run a pilot?

No, running a pilot will allow you and us to establish whether a telemarketing campaign is right for you. At the end of our pilot we will review the results we have achieved and talk about a longer term strategy.

Why should I sign a contract with you?

We will do everything we possibly can to make sure your pilot is as successful as possible as we want to work with you long term. Many of our clients choose to work with us on contract to secure our services and form part of their ongoing marketing strategy.

Knowing we are working with our clients on an ongoing basis allows us to plan effectively and allows our campaigns to gain real traction.

Working with Symmetry in the longer term allows us to truly understand your company; its history, values, products and services. It will also allow all the members of our teams to forge strong and productive relationships and develop the best service and return on investment possible.

Can you provide other complimentary services to support your telemarketing campaigns?

Yes, we have developed a number of partner relationships with other companies that help us fulfill all of our clients’ needs. We have produced supporting marketing collateral for our projects from design through to production.

We are also referral partners for a number of trusted suppliers. By using us as a gateway to these suppliers we can secure you an excellent level of pricing. These relationships are with award winning suppliers such as Salesforce, Voxalis and Windrush Group. Please see our links page for more information.